About me

Web and iOS Developer with a decade of expertise. Proficient in NODE.JS, React.JS, SWIFT, and SWIFTUI, with a strong focus on SQL and REST API integration. Specialized in creating dynamic and user-friendly web applications, as well as innovative iOS solutions. Adept at optimizing team performance, fostering collaborative environments, and delivering exceptional user experiences. My commitment to driving innovation and efficiency is complemented by a deep understanding of industry dynamics, ensuring successful projects in both Start-up and Corporate environments.

Results-driven Team Lead with over a decade of expertise in global customer support and leadership. Proactive problem solver with a deep understanding of industry dynamics, excelling in optimizing team performance and fostering exceptional customer experiences.

What i'm doing

  • design icon

    Web design

    The most modern and high-quality design made at a professional level.

  • Web development icon

    Web development

    High-quality development of sites at the professional level.

  • mobile app icon

    Mobile apps

    Professional development of applications for iOS.

  • camera icon

    Customer Support

    I bring 8 years of customer support expertise and 3 years of team leadership experience. Skilled in communication and problem-solving, I thrive on ensuring exceptional customer satisfaction. Let's explore my journey in customer support and leadership together.

Testimonials

  • Daniel lewis

    Sammi Bennett

    Peter is, quite simply, the glue that holds multiple teams together at Radius. He is an invaluable addition to this company. I worked quite closely with Peter in many different capacities during my tenure on the Client Success team. Peter has a sense of urgency that is only matched by his eye for detail. He is a great communicator and was always quick to put concerns on my radar before they were able to escalate. His team truly respected and loved him as a leader. Though we have both transitioned to different positions at Radius, we have remained close and continue to work together effortlessly. One thing I think anyone at Radius could say about Peter is that he quite adaptable. Series A startups are going through constant changes on both a macro and micro level, and Peter takes every challenge and responsibility bestowed upon him with his head held high and with a "can do" attitude. In fact, I don't think I've ever heard Peter say that he can't do something. He is resourceful and not afraid to include others in the quest for solutions and success. He is a team player to the fullest extent, and I am a better professional having had the opportunity to work so closely with Peter during my time here at Radius. If you ever have the opportunity to welcome Peter into your workspace, you are an incredibly lucky individual and will not regret it!

  • Jessica miller

    Jessica Cortez

    Peter was hired to create a corporate identity. We were very pleased with the work done. She has a lot of experience and is very concerned about the needs of client.

  • Emily evans

    Biju Ashokan

    Peter Dias, as our Customer Support Team Manager at Radius Agent, epitomizes excellence in service delivery. Peter's dedication and expertise have been instrumental in elevating our customer support standards. His commitment to ensuring client satisfaction reflects the values we hold dear at Radius Agent."

  • Henry william

    Jonathan Paul

    Peter Dias is a consummate professional, steering our customer support team with unwavering dedication and skill. His leadership as the team manager has been invaluable, fostering a culture of excellence and unwavering commitment to client satisfaction. It's a privilege to work alongside Peter, whose passion for service sets a high standard for us all..

Clients

Resume

Education

  1. GITAM University

    2016 — 2019

    Bachelor of Arts. Specialised in Political Science and History

  2. Indian Academy Pre University College

    2007 - 2009

    Pre-University Certification Specialised in Commerce, Economics, Businesss Administration and Accounting

  3. St. Aloysius High School

    2006 — 2007

    Secondary School Leaving Certification - Karnataka State

Experience

  1. Manager of Customer Support @ Radius

    2019 — 2023

    Managed global teams of Customer Support Analysts and Customer Success Managers at Radius, enhancing service quality through training, rapid recruitment, key partnerships, and data-driven analysis. Drove cross-functional collaboration, streamlined operations, and optimized workflows, resulting in improved customer satisfaction and company growth. Implemented SOPs, conducted webinars, and utilized automation for enhanced team efficiency and client success.

  2. Customer Support Associate in Zenpower LLP

    2017 — 2018

    Email Associate for a Gaming Platform, I resolved technical issues, provided purchase support, and upsold In-App purchases to enhance customer experience. Engaged in gameplay to identify problems and offered simplified troubleshooting guidance for a year and 6 months.

  3. Social Worker

    2012 — 2014

    Led surveys and facilitated adoption of Low Carbon Farming Methods among Ramanagara District farmers, promoting sustainable practices. Collaborated with FCL NGO to introduce Methane Gas, mitigating carbon emissions by replacing conventional chimneys with eco-friendly alternatives.

My skills

  • Web design
    80%
  • Digital Marketing
    70%
  • Customer Support
    90%
  • iOS App developer
    50%

Portfolio

Contact

" width="400" height="300" loading="lazy">